Frequently Asked Questions


How long before I receive my order?

The normal processing time for orders is 72 hours during business days (Monday - Friday). After your order has been shipped, delivery time within the United States is based on your selected Shipping Method and can be between 4-7 business days. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

La Fayre Beauty is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or backend charges once the package has exited the United States.

How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly via the shipping link sent via e-mail.

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at

Do you ship internationally?

We do not currently ship internationally.  However, we look forward to expanding our shipping services in the near future.


Can I cancel my order?

Unfortunately, we are not able to cancel an order once it has been placed.

I put the wrong address on my order, what should I do?

Please be careful when entering your shipping address, La Fayre Beauty will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Do you offer returns?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, La Fayre Beauty reserves the right to refuse all returns, reshipments and refunds. In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. Once staff reviews photos, we will work to replace any damaged materials.

Do you offer exchanges?

Unfortunately, we do not offer exchanges at this moment.

I refused my delivery, where is my refund?

Refused delivery will incur a $15 restocking fee and outbound shipping will not be refunded.

I received incorrect items in my order, what should I do?

Please contact within 48 hours of receiving the order so that we may correct any shipping errors. Please include a PDF copy of your order and photos of the products that arrived in the shipping box.


What forms of payment do you accept?

We accept online payments through Visa, Mastercard, American Express, AfterPay and Paypal.

Why was I charged twice?

You will only be charged for what you purchased. If you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However, if it still remains and you are positive you only placed one order, please send an email to with a screenshot of the duplicate charge for further assistance.